Privacy Policy

Welcome to BambooNest Creations! Your privacy is of utmost importance to us. This Privacy Policy outlines how BambooNest Creations collects, uses, maintains, and discloses information collected from users (each, a "User") of our online platform and services used for booking and inquiries related to our educational workshops and children's craft programs. This policy applies to the site and all products and services offered by BambooNest Creations.

Information We Collect

BambooNest Creations may collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users visit our site, register for a workshop, fill out a form, and in connection with other activities, services, features or resources we make available on our online platform.

• Personal Identification Information: We may collect names, email addresses, phone numbers, and child's name and age (for workshop registration purposes). This information is collected only if Users voluntarily submit such information to us.
• Payment Information: For paid workshops, we may collect payment details to process transactions. Please note that we do not store sensitive payment information on our servers; it is processed securely by third-party payment processors.
• Non-personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our online platform. This may include the browser name, the type of computer or device, and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
• Web Browser Cookies: Our online platform may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How We Use Collected Information

BambooNest Creations collects and uses Users’ personal information for the following purposes:

• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our online platform.
• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order or inquiry. It may also be used to respond to their inquiries, and/or other requests or questions.
• For Workshop Management: To manage registrations, attendance, and communication related to our craft workshops, creative arts classes, and other programs.
• For Marketing and Promotions: With your consent, we may use your email to send you information about new workshops, special offers, or other updates we think you might find interesting. You may opt-out of receiving future emails at any time.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our online platform.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the online platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your information, we will securely delete or anonymize it.

Your Data Protection Rights Under GDPR

While BambooNest Creations is based in the Philippines, we strive to adhere to international data protection standards where applicable. If you are from the European Economic Area (EEA), you have certain data protection rights. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

Changes to This Privacy Policy

BambooNest Creations has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this online platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our online platform. Your continued use of the online platform following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this online platform, or your dealings with this online platform, please contact us at:

BambooNest Creations

3154 Mabini Street,

2nd Floor, Unit B,

Cebu City, Central Visayas, 6000

Philippines

This document was last updated on 25 May 2024.